Return & Refund Policy

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

All items that are on sale are non-refundable.  This includes items with free shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@kimchi-mochi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return questions at contact@kimchi-mochi.com.

WHICH CIRCUMSTANCES WE OFFER RETURNS:

  • WRONG PRODUCT:

If you discover your order is flawed please contact us by mail at contact@kimchi-mochi.com With photos of the wrong product.

How can customers return your products?

  • By mail

What is the restocking fee?

  • No restocking fee

How Will Customers Get the Return label?


For defective products:  Download/print

For customer remorse:  Download/print

The product conditions that we allow for returns:

  • New

If you find your product defective please contact us by mail: 

contact@kimchi-mochi.com with photos of the defective product.

Return or exchange

If you are not satisfied with your product and wish to return or exchange it, you can exercise your right of withdrawal: in this case, you have a period of 14 days to contact our customer service by email at: contact@kimchi-mochi.com.


Our after-sales team will then send you the postal address of our returns center so that you can send your package back.


The return package must be sent by tracked delivery, to avoid the risk of loss of package. The customer is responsible for the return shipping costs.

Only parcels with complete contents, intact, in its original packaging will be accepted for return.

Refunds

Once the return package is received by our after-sales service (see above), and once your request has been validated, you will receive your refund on the credit card you used to place the order on our site within 14 days.

  • DEFECTIVE OR WRONG ITEM

If you have received a non-conforming item, or your item arrived damaged, please contact our customer support by email at contact@kimchi-mochi.com, and we will take care of you.

In this email, please provide us with:

  • your order number
  • the defective/damaged item
  • a picture of the problematic item

Once your request has been processed by our team, we will reship the item(s) to you free of charge. You will not need to make a return.

  • ORDER NOT RECEIVED

We are sorry to hear that. On rare occasions, an order may be lost in transit. If you still have not received your order after 30 days, please contact our customer support by email at: contact@kimchi-mochi.com.


We will then proceed to reship your package as soon as possible. Or, if you prefer, we can also refund your order.

  • ORDER CANCELATION

If you wish to cancel your order, you have 2 hours after receiving your order confirmation email to contact our customer support by email (specifying your order number) at: contact@kimchi-mochi.com.

Our team will then be able to cancel your order and make your refund.


Beyond 2 hours after receiving the order confirmation email, the order will be processed and it will not be possible to cancel it. It will then follow the standard delivery process. However, if you wish, you can follow the return procedure mentioned above.

  • EXCHANGE:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: contact@kimchi-mochi.com. We will process the free exchange.

  • CHANGE OF MIND:

Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.

** All refunds are becoming to be issued after receiving the returned product and inspecting it is going to take up to 4 days to reflect in your checking account we actually try hard to form our customers are satisfied.

Ship Returns To:

128 rue la Boetie, 75008 Paris, France

If you have questions about your return, please contact our customer service by sending an e-mail to: contact@kimchi-mochi.com.

Customer Support :

Email: contact@kimchi-mochi.com