FAQ
KIMCHI & MOCHI
Who are we?
We specialize in bringing you the best of Korean beauty and skincare. We are dedicated to providing our customers with the latest and greatest in Korean cosmetics, including makeup, skincare, hair care, and body care products.
In case of need, our friendly and knowledgeable staff has plenty of time to offer style advice - always happy to help!
Don't hesitate to contact us at: contact@kimchi-mochi.com.
Thank you for shopping with us, and thank you for your support.
The Kimchi & Mochi Team
Where is the store?
Currently, we are only an online store, with a robust shop that displays all our products in their varying styles and color offerings. As a result of this model, we are to pass all the savings from running a brick and mortar store to our customers by producing high quality goods at competitive price points.
We may, however, consider opening flagship stores in the future.
How to contact us?
We are happy to provide answers to all questions and all necessary support needed to make your shopping experience with us enjoyable. Please go to our “Contact” page for how and where you can contact us.
ACCOUNT & ORDERS
Do I need an account to shop?
You do not need an account to shop with us. There are however, incentives to having an account, such as being the first to know about promotions, new product offerings, customized shopping experience, quick checkout, access to order history, account information, etc.
Why do you need my email?
We require an email to complete every purchase. We use the email to send you details of your purchase and tracking information. We also send you promotional emails, however, you can choose to unsubscribe from that at anytime.
We do also require an email to create an account with us to enjoy the benefits of having an account with us. For account benefits, please refer to the “Do I need an account” FAQ.
What if I forgot my password?
Forgot your password? No problem, from the account sign in page, enter your username and click on forgot password. An email will be sent to the email on file, follow the instruction in the email to reset your password.
Is my information secured?
We believe the security of your information is top priority, and we treat it as such. We’ve taken steps to ascertain all information received from our online visitors are secured from unauthorized access and use. We have put security systems in place, with full encryption, to keep your information secured and private.
Can I track my order?
After your order is shipped, you will receive a shipping notification email. If you require additional tracking information, then contact us.
How soon will I get my Order?
Orders will be shipped out to you no later than next business day, from time of purchase. Every purchase enjoys free ground shipping to any address within continental US. Prompt delivery of packages will be subject to conditions of the postal services.
Can I return my order?
Orders may be returned. Please see our “Shipping & Returns Policy” page.
International Customers:
Please contact us at contact@kimchi-mochi.com with your order number and we will provide you with an international return label and return instructions.
PAYMENTS
What payment methods do you accept?
At Kimchi & Mochi store, we accept all major credit cards and payments made via Visa, Mastercard, and American Express.
Is my payment information secure?
We are committed to ensuring a safe shopping experience on our Website. We place the highest value on your privacy and security. We partnered with a PCI Level 1 compliant shopping cart to ascertain payment security. Also, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.
When will I receive my refund?
Once the return is received and inspected at our warehouse, your refund will be processed back to your original method of payment within two (2) business days. Please note, depending on your credit card company it can take up to 14 days for the credit to post to your account.
Will sales tax be added to my order?
We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.
GENERAL
Can I save items in my cart for later purchase?
Unfortunately, we cannot guarantee the availability of an item at a later time. You are encouraged to complete your purchase as soon as possible to guarantee availability.
How do I subscribe/unsubscribe from the mailing lists?
To subscribe, simply click the subscribe link at the bottom of the webpage.
You can unsubscribe from any of our correspondences by contacting us directly, or following the unsubscribe link in the footer of any email correspondence.
Do you ship internationally?
Currently, we just ship within the United States.