Shipping Policy

Terms of Shipping

We provide tracked shipping. The tracking number is sent to you by email right after the shipment.

We have warehouses in several international regions (Netherlands, USA, China, Turkey, etc.).

Currently, we just ship within the United States.

Shipping Method :

Orders are usually shipped within 2-5 days. (Monday – Friday) using USPS. 

Handling time: 1-2 days (MONDAY – FRIDAY)

Transit time: 2-5 days (MONDAY – FRIDAY)

Shipping rates are:

We provide free standard shipping in the USA. 

Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.

If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

Order changes:

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item not received:

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at contact@kimchi-mochi.com.

Rates and shipping times

We provide free standard shipping

For the USA, the average delivery time is 2-5 days after placing an order.

Order tracking

Once your order is confirmed, you will receive a shipping confirmation email, as well as a number and a link to track your package.

You can check the status of the delivery at any time on the "Track My Order" page by entering your order number and email address.

You can also track your delivery on the international parcel tracking website, by entering the tracking number: https://parcelsapp.com/en/tracking/

Order not received

If you have not received your order, you can contact us by email at: contact@kimchi-mochi.com: our after-sales team will take care of you.

To learn more about the process in case of non-receipt of your order, you can find more details on our Returns & Refunds Policy page.

Customer Support 24/7: